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SHIPPING & RETURNS

1. Shipping Policy

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At O Wow Beauty Supply, we aim to deliver your products quickly and efficiently. Please review our shipping policy for details:

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Processing Times:

  • Orders are processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

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Shipping Methods:

  • Standard, expedited, and express shipping options are available at checkout.

  • Shipping carriers include USPS, UPS, FedEx, and DHL.

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Shipping Costs:

  • Shipping fees are calculated based on the weight, dimensions, and destination of your order.

  • Free standard shipping is available for orders over 4 items.

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Delivery Times:

  • Standard shipping: 5-7 business days.

  • Expedited shipping: 2-3 business days.

  • Express shipping: 1-2 business days.

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Tracking:

  • Once your order is shipped, a tracking number will be provided via email.

  • Use the tracking number to monitor your package’s progress.

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International Shipping:

  • We ship internationally to select countries. Please note that additional customs duties, taxes, or fees may apply.

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Lost or Delayed Shipments:

  • Contact us immediately if your shipment is lost or delayed, and we will assist in resolving the issue promptly.

2. Return & Exchange Policy

O Wow Beauty Supply is committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange policy:

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Eligibility:

  • Products must be unused, unopened, and in their original packaging.

  • Returns must be initiated within 30 days of purchase.

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Process:

  1. Initiate a Return: Contact our customer service team via phone or email with your order details.

  2. Approval: Once approved, you will receive a return authorization and instructions.

  3. Shipping: Pack the items securely and include the original receipt. Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Refunds:

  • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

  • Shipping fees are non-refundable.

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Exchanges:

  • Exchanges are subject to product availability.

  • If an exchange is not possible, a refund will be issued.

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Non-Returnable Items:

  • Sale items, gift cards, and opened or used products are not eligible for return.

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Damaged or Defective Items:

  • If your item arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund.

We strive to make the return and exchange process as smooth as possible. For assistance, please contact our customer care team.

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